Privacy Policy

Last updated: December 12th, 2025

1. Introduction

Wellsphere Clinic ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect personal information when you visit our website.

This website is primarily an informational platform. Appointment bookings and clinical services are provided through third party systems, which are governed by their own privacy policies.

2. Information We Collect

We may collect limited personal information when you interact with our website, including when you:

Contact us via email or contact forms
Enquire about our services

This information may include your name, email address, phone number, and the content of your enquiry.

We do not collect medical or health information directly through Wellsphere forms. If you use our embedded Halaxy booking service, information you submit there is processed by Halaxy and Wellsphere for appointment administration and clinical care.

3. Automatically Collected Information

When you visit our website, we may automatically collect certain technical information such as:

IP address
Browser type and version
Device and operating system
Pages visited and time spent on the site

This information is used only for website performance, security, and basic analytics.

4. How We Use Your Information

Respond to enquiries and communications
Provide information about our services
Maintain and improve the website
Ensure website security and functionality

We do not use website data for automated decision making or profiling.

5. Legal Basis for Processing

Under UK GDPR, we process personal data based on one or more of the following lawful bases:

Consent, where you voluntarily contact us
Legitimate interests, to operate and improve our website and respond to enquiries
Legal obligation, where required by law

6. Bookings and Third Party Services

Our website contains links to, and may embed, the Halaxy booking platform. Depending on the booking option used, you may leave our website or interact with Halaxy within an embedded booking frame.

Any personal or medical information you provide through booking systems or during treatment is processed by the relevant provider under their own privacy policies. We encourage you to review those policies before submitting information.

7. Cookies and Analytics

We may use cookies or similar technologies to ensure the website functions correctly and to understand how visitors use the site.

You can control or disable cookies through your browser settings. Disabling cookies may affect website functionality.

If analytics tools are used, they are configured to collect anonymised or minimal data where possible.

8. Data Retention

We retain personal information submitted through the website only for as long as necessary to respond to enquiries or comply with legal requirements.

9. Data Security

We take appropriate technical and organisational measures to protect personal data. However, no method of internet transmission or electronic storage is completely secure, and absolute security cannot be guaranteed.

10. Your Rights

Under UK GDPR, you have rights in relation to your personal data, including the right to access your data, request correction, request deletion, object to or restrict processing, and withdraw consent where applicable.

To exercise your rights, please contact us using the details below.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

12. Contact Details

If you have any questions about this Privacy Policy or how we handle personal data, please contact:

Wellsphere Clinic
Email: info@wellsphereclinic.com